Privacy Policy

This Privacy Policy explains how PRETTI THINGS LIMITED ("Company", "we", "us" or "our") may collect, use, disclose and protect information when you use Velvet Vault and related services (the "Service"). It also explains the choices and privacy rights that may be available to you.

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Interpretation and definitions

Capitalized terms have the meanings below, whether used in singular or plural.

• Application means Velvet Vault, the software provided by PRETTI THINGS LIMITED.
• Company means PRETTI THINGS LIMITED, 12 Harness Close, Walsall, United Kingdom, WS5 4PZ.
• Device means a computer, phone, tablet or other device capable of accessing the Service.
• Personal Data means information relating to an identified or identifiable person.
• Service Provider means a third party processing information on our behalf in connection with the Service.
• Usage Data means technical information generated automatically when the Service is used.
• You means the individual using the Service, or an entity on whose behalf the Service is used.

2. Information we may collect

Personal information

Where a feature requires it, information you choose to provide may include contact details such as your name, email address, telephone number, postal information or other information you submit to us.

Usage and device information

Certain technical information may be collected automatically when you use the Service. Depending on the platform and features in use, this can include device type, operating system, IP address, browser information, diagnostic information, unique device identifiers, interaction data, session timing and similar technical details.

Device permissions and user-provided content

If Velvet Vault offers a feature that needs access to device functionality such as photos or camera content, access will be requested through the operating system where required. You can manage those permissions in your device settings.

Cookies and similar technologies

If you access web-based parts of the Service, cookies or similar technologies may be used for essential operation, remembering preferences, security, analytics or other functions described at the point of use. Browser settings can be used to restrict or remove cookies, although some features may then work differently.

3. How we may use information

Information may be used where reasonably necessary to:

• provide, operate, maintain and improve the Service;
• manage features, user settings or accounts where those functions are available;
• respond to support, privacy or other requests;
• send operational, security or service-related communications;
• understand performance, usage patterns and product reliability;
• prevent misuse, protect the Service and comply with legal obligations;
• evaluate or complete a business reorganisation, merger, sale or transfer where legally permitted.

4. Disclosure and sharing

We may disclose information to Service Providers that support hosting, maintenance, analytics, communications, security or other functions required to operate the Service. We may also disclose information when required by law, to protect rights or safety, in connection with a corporate transaction, or where you have given consent.

Service Providers are expected to process information only for the purposes for which it is provided and subject to applicable legal and contractual requirements.

5. Retention and international transfers

Personal Data is retained only for as long as reasonably necessary for the purposes described in this Policy, including legal, accounting, security and dispute-resolution requirements. Usage Data may be retained for shorter analytical periods unless a longer period is required for security, service improvement or legal compliance.

Information may be processed in countries other than the country in which you live. Where required, we take reasonable steps to ensure that appropriate protections are in place for international transfers.

6. Your privacy rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or other action concerning your Personal Data. Where the Service provides account or profile controls, some information may be managed directly through those controls.

You can also contact us using the details below. We may need to retain certain information where there is a legal obligation or another lawful basis to do so.

7. Security

We use reasonable administrative, technical and organisational measures intended to protect information. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

8. Children's privacy

The Service is not directed to children under 13 and we do not knowingly seek Personal Data from children under 13. If you are a parent or guardian and believe that a child has provided Personal Data to us, please contact us so that we can review the matter and take appropriate action.

Where local law requires parental consent for a younger user, we will follow the applicable consent requirements before collecting or using Personal Data.

9. Links to other websites or services

The Service may include links to third-party websites or services that we do not operate. Their privacy practices are governed by their own policies. We encourage you to review the privacy policy of any third-party service you choose to use.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we may provide notice through the Service or another appropriate channel and will update the date shown at the top of this page. Changes become effective when the updated Policy is posted.

11. Contact us